Shipping terms

DELIVERIES

All goods are dispatched direct from our factory in China

ToupTek Europe is a trading name of GT Vision Ltd, receipts, VAT and payment details will be in the name of GT Vision Ltd

 

UK Customers

Unless indicated all delivery charges are accurately shown in your shopping basket.

 

The following locations are more costly for us to supply to, a surcharge may be added to your delivery charge - please contact us before you order: 

Highlands & Islands of Scotland

the following post codes IV, HS, KA, PA, PH, ZE, TR,

Northern Ireland, Isle of Man, Isle of Wight and any non-mainland UK location

Non-UK Customers



CHECKING YOUR DELIVERIES:
Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.

If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.

If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.

It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.

Your Telephone Number:
Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays

 

MAINLAND UK DELIVERY TIMES (excl Highlands):
Standard delivery times for all items that are in stock are typically 3-10 working days to most mainland UK destinations. For smaller items we used the UK postal Service.  For larger items we generally pay for a 95% next working day courier service. Your parcels are collected by the carrier shortly after 12 noon each day and as it takes about 1 hour to process an order (at normal times, busy times can take longer), if you need the items to be dispatched urgently, we will need your order well before 11.00am.
Sometimes items purchased can be quite complex to test and quality control before packing and dispatch dispatch, especially if it is a large order, this can take us a few extra days and especially if we have a large number of these types of systems to deliver. We cannot rush this process so please bear with us, we really will do our best!

 

DELIVERY TIMES & ADDITIONAL CONDITIONS FOR: 
Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and other Islands

1) Deliveries will take longer than other mainland destinations (extra 4-15 days typically)

2) Delivery Conditions for goods weighing over 0.6Kg that we ship by courier (does not apply to posted smaller non-valuable items): 

The costs for us are high to recover and/or replace larger goods (over 0.6Kg and/or valuable) that need to be handled by a courier company from a location across water from the UK mainland and from the Scottish Highlands.  We regret that goods purchased in these locations cannot be replaced if damaged, unless you are willing to pay the extra cost of shipment required to make the replacement..  If you are in any doubt as to whether your order is affected by this condition please call us and we will be happy to help you.


DELIVERY TIMES & ADDITIONAL CONDITIONS FOR: 

Overseas Deliveries 

1) Delivery times depend on your location (eg Europe typically 3-10 days, USA 5-15 days. 

We can deliver to almost any country if we think we can find a careful courier service, but the delivery costs will vary and we regret that goods purchased in these locations cannot be replaced if damaged, unless you are willing to pay the extra cost of shipment required to make the replacement. Please contact us to arrange a quotation for a delivery.