All goods are dispatched direct from our factory in China and from our warehouse in the UK
Delivery charges are based on shipment from China, you will be advised when you place you order if delivery will be made from the UK at a potentially lower rate, this depends on the stock status for your items.
Unless your region is indicated below indicated all delivery charges are accurately shown in your shopping basket.
The following locations are more costly for us to supply to, a surcharge may be added to your delivery charge - please contact us before you order:
Any region that normally incurs extra delivery charges including:
Highlands & Islands of Scotland
Other Islands in Europe
Remote regions of Europe
the following UK post codes IV, HS, KA, PA, PH, ZE, TR,
Northern Ireland, Isle of Man, Isle of Wight and any non-mainland UK location
CHECKING YOUR DELIVERIES:
Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.
If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.
If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.
It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.
Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.
Your Telephone Number:
Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays
Standard delivery times, for all items that are in stock to non-remote regions, are typically 3-10 working days.
Sometimes items purchased can be quite complex to test and quality control before packing and dispatch dispatch, especially if it is a large order, this can take us a few extra days and especially if we have a large number of these types of systems to deliver. We cannot rush this process so please bear with us, we really will do our best!
DELIVERY TIMES & ADDITIONAL CONDITIONS FOR:
1) Delivery times depend on your location (eg Europe typically 3-10 days, USA 5-15 days.
We can deliver to almost any country if we think we can find a careful courier service, but the delivery costs will vary and we regret that goods purchased in these locations cannot be replaced if damaged, unless you are willing to pay the extra cost of shipment required to make the replacement. Please contact us to arrange a quotation for a delivery.
WAYS TO BUY FROM TOUPTEK EUROPE
Paying by credit card
Please see our contact details page to call our sales department in the Uk to pay by credit card.
Paying by bank transfer
You may make bank transfer payments direct to our bank, please contact us for details.
Placing Purchase Orders
We can accept purchase orders from all organisations that have a credit account with ToupTek Europe
ToupTek Europe is a trading name of GT Vision Ltd, receipts, VAT and payment details will be in the name of GT Vision Ltd
If you wish to apply for a credit account please contact us and ask for our credit account application forms.
Our payment terms are payment in full with order unless you have a credit account.
Credit account customers have 14 days to pay from date of invoice.
REPAIRS & REFUND POLICY
If you find a fault with your product this is the procedure:
1) You must notify us within 48 hours of receipt
2) After receiving a Returns Authorisation Number (RAN) from us, arrange to send it to us immediately for repair. Place the delivered carton into another carton or wrap the delivered carton in some other protective material so it is well protected and make sure the item has been correctly repacked. This is to avoid you having to claim for/pay for any further damage to the item.
The following should be on the outside of the carton:
1) Our returns address
2) RAN Number
3) A note in an attached envelope or pouch containing:
a. your order details
b. your details including a contact number
c. a full description of the goods in the carton and a description of the fault.
If we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund (excluding delivery charges). Please allow up to 6-8 weeks for the repair to be completed or a replacement to be sent, we are at the mercy of the parts suppliers and may not always be able to obtain items immediately.
If the fault is covered by a warranty then we will re-imburse you the cost of the return shipping.
If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the goods less a re-stocking charge and the delivery charge. The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 15% of the value of the goods.